FREE SHIPPING ON ORDERS $35+

FAQ

Will it fit my AirPod case? Which generation does this work for?

Please note that our case covers will fit both the standard and wireless charging AirPod cases for both generations. However, due to their design, some of them will cover up the green indicator light on the wireless charging case. This has no effect on the wireless charging, as it will still function normally with our case cover. Please keep this in mind if you purchase a case cover that does not have a cutout for the indicator light and you have the wireless charging case.

How long does delivery take?

Orders are processed between 1-4 business days.

For USA customers, delivery is usually within 10-15 business days after it has shipped.

For international customers, delivery is usually within 15-20 business days after it has shipped.

Please keep in mind that these are estimates and that there can be logistical issues out of our control that can cause delays.

How come I haven't received my order?

If 22 business days have gone by since your order shipped and you still do not have the item and the tracking is not showing you updates, then please contact our support team at graystonegear@gmail.com. They will be able to assist you and provide you more details.

However, if the item(s) never arrive due to the customer providing the incorrect shipping address, then the item(s) are not exchangeable/refundable and the customer is responsible for covering the full cost of a new unit(s). If the item is sent back to us by the post office, we will need to receive it before issuing you a refund for the item.

Why isn't my tracking updating? 

When we ship your item, we will email or text you a tracking number and it might need up to 5 business days before it registers in the system. Rest assured, once you receive the shipping confirmation email, your order is on the move and traveling towards its delivery destination. 

If your order goes many days without updating, it is most likely being reviewed by your country's customs department. This is unfortunately the longest time the order will go without updates, but as soon as it clears customs, it will be moving locally and will update more frequently.

If you are concerned about your orders lack of updates, feel free to contact us at graystonegear@gmail.com and we will do our best to help you out. We understand there can be unexpected delivery delays, but we guarantee a 60 day delivery (from the day it ships), and if the item does not arrive by then we will issue a full refund or resend, pending the customers preference. 

Important: We are not liable for any orders that are affected by customs delays, natural occurrences, post office strikes, logistic company strikes, or delays arising due to processing center errors. 

Why did I receive the wrong item?

If you received something different than what is registered in our system and shown in your order confirmation email, then please contact us at graystonegear@gmail.com with a picture of what you received and your order details.

What do I do if my order came damaged?

We do a quality check prior to shipping orders out so if an item arrives damaged, it most likely occurred during shipping. We apologize for this inconvenience, but if you email us at graystonegear@gmail.com with your order details and a picture of the damaged items, we will resend them for you or refund the order.

Can I only purchase the upsell item(s) and cancel the front end item(s)?

Unfortunately upsell items (items that are offered after going through the normal checkout) are only available to customers who purchase the front end product. We cannot cancel the front end product to offer you just the upsells.